Please apply with cover letter and resume to Tiffany Dillard,

 CASA of Harrison & Stone Counties

Lead Advocate Supervisor Job Description



The Lead Advocate Supervisor provides professional staff support to a modified case load of CASA volunteers & to CASA Advocate Supervisors ensuring that children involved with the CASA program receive sound advocacy and early permanency planning.  The Lead Advocate Supervisor is responsible for recruitment, training, and the supervision of volunteers.



The Lead Advocate Supervisor will be the report to the Executive Director.


Volunteer Training:

1.   Oversee the recruitment, screening, training, and supervision of community volunteers to act as Court Appointed Special Advocates.

2.   Assists with the screening and interview process of prospective volunteers.

3.   Conducts certification process of potential volunteers and submits recommendations to the CASA Director on trainees with hits on background check.

4.   Schedule, coordinate and attend training classes, assisting as moderator and/or presenter. (includes Pre-Service and In-Service training)

5.   Assist with customization of the training manual.


Case Management:

1.   Facilitate case appointments to the program in consultation with Youth Court.

2.   Match CASA case with appropriate volunteer in consultation with the Executive Director.

3.   Initiate orders for assignment of volunteer to case and prepare statement to judge.

4.   Consult with CASA volunteers about problems or concerns.

5.   Attend hearings on cases appointed to the program.

6.   Initiate orders to rescind and prepare statement for judge.

7.   Maintains up to date volunteer and child files and submits timely data reports to the Executive


8.   Lead case staffings at least monthly and provide oversight during staffing process.


Staff Supervision:

1.      Consults with each CASA Advocate Supervisor in providing problem solving and decision-making expertise and guidance.

2.      Provides daily supervision of CASA Advocate Supervisor(s) including instructing, assigning, reviewing and planning work of subordinates, monitoring standards, coordinating activities and allocating personnel.

3.      Supervises advocacy to ensure compliance with program standards and court orders.

4.      Prepares and coordinates CASA appearances in court; reviews cases and consults with Advocate Supervisors on status of cases.

5.      Conducts staff meetings with CASA Advocate supervisors in order to plan new procedures and to revise and clarify existing procedures as necessary.

6.      Evaluates job performance of subordinate staff, ensures that program goals are met and makes recommendations for staff pay increases.

7.      Enforces work rules and makes recommendations regarding corrective actions to the CASA Director.


Program Management:

1.      Assists CASA Director in developing and assessing annual goals and objectives for overall program and individual staff persons.

2.      Assists CASA Director in formulating efficient and effective standards, policies and procedures, and assessment of program performance.

3.      Develops administrative procedures as needed, revises existing procedures as required and assists the CASA Director in maintaining CASA Program Policy and Procedure Manual and CASA Volunteer Manual.

4.      Oversees the background checks on volunteers and agency personnel as required.

5.      Oversees the preparation and maintenance of case files, advocate files, and program data.

6.      Reviews applications, checks references and conducts interviews of applicants for vacant CASA staff positions.

7.      Prepares a wide range of statistical and service data-related reports on weekly, monthly, quarterly, and annual basis and submits to the CASA Director or to the appropriate agency for review.


Volunteer Supervision:

1.   Make a minimum of a monthly contact with each volunteer and receive a written monthly report from each volunteer.

2.   Provide assistance and consultation as needed and when requested.

3.   Keep necessary and appropriate volunteer records as directed by the Executive Director.

4.   Consult with appropriated CPS staff regarding client needs and volunteer assignments.


Program Activities:

1.   Attend all available conferences and workshops for the development of programs for volunteers.

2.   Attend monthly staff meetings.

3.   Assist in public education about volunteer program – i.e. GALs, CPS employees, speeches.

4.   Assist in volunteer appreciation/retention events.

5.   Participate in the on boarding of new employees.

6.   Make program decisions during Executive Director’s absence.



1.   Bachelor’s degree in social service-related field and at least 2 years’ experience in volunteer management and/or social services.

2.   Ability to communicate with, supervise and empower employees and volunteers to be effective in their roles.

3.   Knowledge and understanding of issues and dynamics within families in crisis relating to child abuse and neglect.  Experience working with such families preferred.

4.   Commitment to CASA of Harrison & Stone Counties’ Vision, Mission and Goals.


Necessary Knowledge, Skills, and Abilities:

  • Knowledge of legal terminology and of State, County and Youth Court proceedings.
  • Skill in establishing and maintaining a working relationship with social agencies and dealing with officials and members of the community.
  • Skill in interviewing and making assessments.
  • Skill in written and oral communications for effective expression and clarity.
  • Skill in communicating effectively over telephone, facsimile, and other methods.
  • Ability to develop and implement training both for staff development of existing employees and to promote community awareness and professional development.
  • Ability to provide guidance, assistance, and/or interpretation to others on how to apply procedures and standards to specific situations.
  • Ability to apply principles of persuasion and/or influence.
  • Ability to provide accurate reports in verbal and written form.
  • Ability to establish and maintain effective working relationship with advocates, volunteers, support staff, fellow employees, and other departments needed.
  • Ability to handle multiple tasks simultaneously and efficiently.
  • Ability to respond to crisis situations with a high degree of professionalism.
  • Ability to handle diverse tasks while maintaining attention to detail for accuracy.


CASA of Harrison & Stone Counties is an Equal Opportunity Employer.  In compliance with the Americans with Disabilities Act, CASA of Harrison & Stone Counties will provide reasonable accommodations to qualified individuals with disabilities and encourage both prospective and current employees to discuss potential accommodations with the employer.